Informed Delivery® - Mail & Package Notifications | USPS (2024)

Informed Delivery® - Mail & Package Notifications | USPS (1)

See Photos of Your Mail Before It Arrives, Free

Start your mornings with a preview of your day's USPS® mail and packages with Informed Delivery® notifications:

  • Get Daily Digest emails that preview your mail and packages scheduled to arrive soon.
  • See images of your incoming letter-sized mail (grayscale, address side only).1
  • Track and manage your packages in one convenient place.

Sign Up for FreeSign In

Informed Delivery® - Mail & Package Notifications | USPS (2)

Informed Delivery® - Mail & Package Notifications | USPS (3)

Sign Up for Informed Delivery

1 Create Your Account

Use your personal or business USPS.com account or sign up for one today.

2 Verify Your Identity

Protect your privacy and personal information by verifying your identity and address.

3 Watch for Updates

Look for mail and package updates via email, the online dashboard, or the USPS Mobile® app.

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Maximize Your Informed Delivery Experience

After you set up and verify your account, go to your Informed Delivery settings to adjust your notification preferences:

Informed Delivery® - Mail & Package Notifications | USPS (5)

Set Package Tracking Notifications

Turn on package tracking notifications and you’ll automatically get text and/or email alerts with the status of your package and delivery details.

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Schedule & Receive Mail Reminders

Schedule email reminders for important mailpieces: From your Daily Digest email, click "Set a Reminder" to get additional notifications for mail you don’t want to miss.

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USPS Electronic Signature Online

If you can't sign for a package in person, register your digital signature online, and we'll drop off your Signature Required package in your mailbox or preferred delivery location.2

Sign Up

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Do More with Your Packages

Now that you can automatically see the status of your packages in one place, it’s easier to manage deliveries from your Informed Delivery dashboard. You can:

  • See your package details and tracking history
  • Leave USPS Delivery Instructions® for your carrier3
  • Schedule a Redelivery for another day
  • Add a unique package nickname
  • Remove a package you no longer wish to track
  • Automatically track the status of Click-N-Ship® packages you send to other people
  • Manually add other USPS Tracking® numbers that you want to track

Sign Up for Free

Informed Delivery® - Mail & Package Notifications | USPS (9)

More on Informed Delivery

What is Informed Delivery?

Informed Delivery is a free service from USPS that shows you preview images of incoming mail, as well as status updates about your incoming and outbound packages. You can see those notifications in a morning Daily Digest email, or at any time via the dashboard from your phone, computer, or the USPS Mobile® app. Informed Delivery also has other features that make tracking and receiving your packages easier and more convenient.

How does Informed Delivery work?

As mailpieces travel through the USPS® network, they go through high-speed sorting machines, which take a picture of the front (the side with the address). Informed Delivery shows you grayscale images of those mailpieces arriving soon to your address. (You’ll also see color images of some things, like catalogs or magazines.) Informed Delivery will also show you the status of incoming and outbound packages.

How much does Informed Delivery cost?

Nothing: Informed Delivery is free to customers.

Who is eligible for Informed Delivery?

  • If you have a residential, business, or PO Box address in an eligible ZIP Code (most ZIP Codes are), you may be eligible for Informed Delivery. To enroll in Informed Delivery with a business street or PO Box address, you need a USPS.com business account.
  • You must have a "uniquely coded" mailbox, and some apartment buildings or condos may not have uniquely coded addresses. Check to see if your address is eligible for Informed Delivery.
  • If your address isn't yet eligible, please check back later.

How do I sign up for Informed Delivery?

  1. If you already have a USPS.com® account: Go to your account preferences, scroll to the Informed Delivery section, and opt in to Informed Delivery.
  2. If you do not have a USPS.com account: Go to the Informed Delivery page and click the sign-up link.
    Note: To enroll in Informed Delivery with a business street or PO Box address, you need to create a USPS.com business account.
  3. Enter your address to check if it's eligible for Informed Delivery.
  4. Provide your account information.
  5. Verify your identity.
  6. Receive Informed Delivery notifications.

What if I can't verify my identity online?

To register for Informed Delivery, USPS needs to verify your identity to ensure your security and privacy. If you can't verify your identity online, you can go to a USPS® location that offers Identity Verification Services. See the Informed Delivery FAQ for more information.

How soon after I register will I start getting images of my mail and package notifications?

Activation time may vary, but you will typically start getting notifications within 3 business days.

I signed up, but I'm not getting mail images or package notifications.

You'll only get mail preview notifications on days that you're getting mail. (You won't get them on Sundays or federal holidays, either.) Also, check your Email Opt-In settings to make sure your email notifications are turned on and are using the right email address. If you still aren't seeing any emails, please check your spam filter settings and make sure that you add the Informed Delivery email address to your email contacts: USPSInformeddelivery@email.informeddelivery.usps.com

What if I'm moving and need to change my address?

Save time: Set up your permanent mail forwarding and update your Informed Delivery at the USPS Change of Address® site.

Need More Help?

View FAQs

You can always access our Email Support and FAQs links from the top of your dashboard.

If you’re a business interested in creating digital marketing campaigns integrated with your mail or packages, go to Informed Delivery for Business Mailers.

1. Images are only provided for letter-sized mailpieces that are processed through USPS's automated equipment. Mail and packages may not arrive the same day you get a notification—please allow several days for delivery.Back^
2. You can use USPS Electronic Signature Online® with Priority Mail Express®, Signature Confirmation, and insured items over $500. You'll still need to sign for other services that require signature upon delivery (like Registered Mail®, Certified Mail®, and Adult Signature Required). See USPS Electronic Signature Online for full details.Back^
3. Not all packages are eligible; see USPS Delivery Instructions® - The Basics for full details.Back^

Informed Delivery® - Mail & Package Notifications | USPS (2024)

FAQs

Why am I not getting Informed Delivery notifications? ›

If you are not receiving notifications by email and would like to, check your Email Opt-In settings on your dashboard at informeddelivery.usps.com.

Why do some packages not show on Informed Delivery? ›

Outbound packages will only display on your Informed Delivery email if your Informed Delivery account return address is included on the package and the package is within three days of its expected delivery date.

What's up with Informed Delivery? ›

How does Informed Delivery work? As mailpieces travel through the USPS® network, they go through high-speed sorting machines, which take a picture of the front (the side with the address). Informed Delivery shows you grayscale images of those mailpieces arriving soon to your address.

Did the post office discontinue Informed Delivery? ›

The Postal Service will discontinue one of its two mobile applications that offer Informed Delivery, the free feature that allows customers to preview their incoming mail. The app that is being discontinued is a standalone application that only offers users access to their Informed Delivery information.

Why do I not get mail notifications immediately? ›

Open your device Settings app. Tap Notifications. Scroll down and tap on Email. Ensure that you have Allow Notifications enabled.

Does Informed Delivery sometimes miss mail? ›

What if I did not receive a mailpiece that was in today's alert? Informed Delivery® provides notifications for mailpieces arriving soon - not necessarily mailpieces arriving that same day. Pieces can be delayed in getting to your mail carrier. Or, unfortunately, a mailpiece could be misdelivered.

Do all mails show up on Informed Delivery? ›

Not every piece will show up since informed delivery skips some types of mail and limits each user to 10 pieces a day. With a virtual mailbox, you'll receive a mail notification with high-resolution, full-color PDFs of the outside and inside contents of incoming mail and documents.

Do packages without tracking show up on Informed Delivery? ›

A: If you have lost your USPS tracking number, you can still track your package without it. You can use the USPS Informed Delivery service to track and manage your mail and packages without the need for the tracking number.

Does Informed Delivery work for packages? ›

USPS Informed Delivery is a free service provided by the United States Postal Service (USPS) that allows individuals to digitally preview their incoming mail. It provides a grayscale image of the exterior of letter-sized mailpieces and also includes tracking information for packages.

Is there a way to see what mail is coming? ›

Informed Delivery is a new USPS service that You might or might not find value in. The service enables you to preview the front exterior of incoming mail on your computer or phone. You can also track packages and leave delivery instructions for those packages.

How do I get USPS to notify me of mail? ›

1. Visit informeddelivery.usps.com and click “Sign Up for Free.” 2. Enter your residential address or personal P.O. Box address to verify that it is eligible for Informed Delivery.

Why did USPS disable my Informed Delivery account? ›

From too many incorrect login attempts to multiple accounts using the same address to inactive accounts, there are many reasons why USPS disables accounts. However, you can easily use that account again, so don't count it out!

Do IRS checks show on Informed Delivery? ›

The US Postal Service has a tracking tool that lets you know when you can expect your tax refund to land in your mailbox. It's called Informed Delivery, and the free service sends you alerts for all new mail -- and transmits images of the front of letters so you know exactly what's arriving.

What is the alternative to USPS Informed Delivery? ›

Get an image of your mail before it arrives

The best alternatives to USPS Informed Delivery are Shop, Fly Holly, and MailThis.

Why am I not getting my mail from the post office? ›

If you're not receiving any mail, the best decision is to call or visit your local post office and ask them what the issues could be with your address and what further steps you should take. They can also ask your carrier in person.

How do I get notifications from my mail? ›

Turn Gmail notifications on or off
  1. On your Android phone or tablet, open the Gmail app .
  2. In the top left, tap Menu .
  3. Tap Settings.
  4. Select your account.
  5. Under “Notifications,” tap Email notifications.
  6. Choose the types of email notifications you want to receive.

Can I call the post office to see if I have mail? ›

If your mailpiece has not arrived within 7 days from its date of mailing, you can: Submit a search request in the Missing Mail application, OR. Call your Consumer Affairs representative via 1-800-ASK-USPS (1-800-275-8777) and they can complete a search request on your behalf, OR.

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