Zmodo Knowledge Base - Zink Troubleshooting Guide. (2024)

TroubleshootingZink

Phone does not progress past the inal-title="An SSID is used for naming wireless networks. When multiple wireless networks overlap in a certain location, SSIDs make sure that data gets sent to the correct destination. ">SSID and Password screen.

This means the phone has not completed the setup. Typically this is caused by the phone receiving internet from another inal-title="Two or more computers connected to each other to enable the sharing of files and information between multiple systems. The Internet could be described as a global network of networks.">network. Try the steps below to resolve the issue.

- Go back to the inal-title="Short for "Wireless Fidelity." Wi-Fi refers to wireless networking technology that allows computers and other devices to communicate over a wireless signal. Wi-Fi is the standard way computers connect to wireless networks. ">WiFi settings, verify you are still connected to the ZMD_SAP network.

- In the phone's settings, temporarily turn off mobile data until the setup is complete.

- Reboot the phone.

Light Keeps Blinking Green throughout the Zink process.

Below are some settings that you will want to verify in order to ensure a smoothZinksetup

- We recommend that the device you are setting up be within 10ft of the inal-title="A hardware device that routes data from a local area network (LAN) to another network connection. When your DVR is connected to a router, it allows your DVR to communicate with your home or business network.">router during the Zink process in order to ensure success.

- An SSID is your WiFi network name. When entering SSID during the Zink setup, it is case sensitive, and you must enter any special characters it uses. You can find your exact SSID by looking in your phone’s WiFi settings. It should be the network your phone connects to when at the location.

- Zink may fail if there is a space in your SSID.

- Your networkSSIDor network name can NOT be hidden.

- You cannot use a guest network.

- If your router is a dual band router, meaning it supports both 5.0Ghz and 2.4Ghz networks, be sure to only use the 2.4 Ghz network for Zink setup.

- The WiFi password MUST beinal-title="Stands for "Wi-Fi Protected Access." WPA is a security protocol designed to create secure wireless (Wi-Fi) networks. It is similar to the WEP protocol, but offers improvements in the way it handles security keys and the way users are authorized. ">WPAor WPA2.inal-title="WEP is a security protocol for Wi-Fi networks. Systems on a WEP-secured network can typically be authorized by entering a network password.">WEPis not secure and will not be recognized.

- Passwords and SSID names should be a minimum of 6 characters, WiFi networks with no password (open network) are not considered secure. Zink setup will not work with an open network.

- Must be connected to router orinal-title="A modem allows your network to connect to the internet and transfer data. Many internet providers will provide a combination router and modem to connect your computer, DVR, and other hardware and be able to connect to the internet.">modem. Cannot guarantee success with extenders, boosters, hot spots, etc.

- Some mobile devices may require you to disable mobile data during the setup process. If the setup doesn't go past the screen where you enter the SSID, try disabling the mobile data on the phone.

- The “Smart Network inal-title="A switch is used to network multiple computers together. Switches made for the consumer market are typically small, flat boxes with 4 to 8 Ethernet ports. These ports can connect to computers, cable or DSL modems, and other switches.">Switch” feature available on many phones will need to be turned off during the Zink process.

Light has gone solid blue, phone no longer sees ZMD_SAP as an available network.

Sometimes,Zinkconnection was successful, however the connection process took so long; the mobile app does not know thatZinkconnection was successful. We call this issue the "Timeout Error."

To resolve this, first verify that the light on the camera is solid blue, which indicates it is connected to WiFi.

Next tap the plus sign and select the “Wireless device, and Smart kit” option, then select “Wireless Device”.

This will search your router for any devices that are already connected to your network. It should then show a list of any available cameras.

If it requests the number of cameras at this point, then that indicates it did not find any on your network. Check the WiFi you are connected to, make sure the light is blue, and try again.